Refund policy

Returns, Cancellations & Refunds Policy

Last updated: 1 September 2026

This policy applies to purchases made through https://asmsecommerceltd.co.uk, operated by ASMS ECOMMERCE LTD. It sets out your legal rights under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, and does not affect your statutory rights.

1. Your 14-day right to cancel (change of mind)

If you are a consumer, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you (or someone you nominate) receive the goods. To exercise this right, inform us of your decision by a clear statement by email to Contact@asmsecommerceltd.co.uk before the cancellation period expires. You may use the model cancellation form below, but its use is not obligatory. Any other clear statement that identifies you and your order is also acceptable.

2. Returning the goods

After telling us you wish to cancel, you must send the goods back to us without undue delay and no later than 14 days from the day you notified us. You are responsible for the cost of return shipping for change-of-mind cancellations, unless the item is faulty, damaged, incorrect, or not as described. Our return address is published below.

3. Refunds for cancellations

We will refund all payments received from you, including the standard delivery cost (except for any extra cost arising from your choice of a delivery type more expensive than our standard option). We will make the refund without undue delay and no later than 14 days after the day we receive the goods back, or (if earlier) 14 days after you provide evidence that you have returned them. We may reduce the refund to reflect any loss in value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Refunds are issued to the original payment method.

4. Faulty, damaged, incorrect or misdescribed items (Consumer Rights Act 2015)

Goods must be of satisfactory quality, fit for purpose, and as described. If an item is faulty, damaged on arrival, incorrect, or not as described, you may be entitled to a full refund if you reject it within 30 days of receipt, or to a repair or replacement. In these cases we will also cover reasonable return shipping costs. Please contact us at Contact@asmsecommerceltd.co.uk with your order number and photos or a description of the issue.

5. Exceptions

The 14-day right to cancel does not apply to certain goods, including: goods made to your specifications or clearly personalised; sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery; and goods which become mixed inseparably with other items after delivery. This does not limit your rights where an item is faulty or not as described.

6. How to make a request

Email Contact@asmsecommerceltd.co.uk with your order number and the email used at checkout. Please wait for our confirmation and return instructions before sending anything back.

7. Model cancellation form (optional)

Complete and return this form only if you wish to cancel the contract. You may send it by email or post.

To: ASMS ECOMMERCE LTD, 483 Green Lanes, London, N13 4BS, United Kingdom
Email: Contact@asmsecommerceltd.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods: ______________________________
Order number: _________________________
Ordered on / received on: ______________
Name of consumer(s): ___________________
Address of consumer(s): _________________
Signature (only if submitted on paper): ___
Date: _________________________________

Return address

Once we have confirmed your return, please send the goods to:

Customer service telephone: +44 7490 301828

ASMS ECOMMERCE LTD
Returns Department
483 Green Lanes
London
N13 4BS
United Kingdom

Please email Contact@asmsecommerceltd.co.uk before posting anything back, so we can confirm the details and watch out for your parcel. We recommend a tracked service and keeping your proof of postage until the refund is complete.

ASMS ECOMMERCE LTD
Registered in England and Wales — Company No. 16867111
Registered office: 483 Green Lanes, London, N13 4BS, United Kingdom
Email: Contact@asmsecommerceltd.co.uk
Website: https://asmsecommerceltd.co.uk